After-sales service_Guangdong Hongtai Chemical Co., Ltd.

1.The Customer have to inspect goods immediately , and confirm in writing within seven days after receipt of the goods, if the customers confirm overdue, It indicates that the product is qualified.


2.If the customer finds that the amount of Tio2 is less than 2% of the agreed amount within seven days, we would be responsible for the return of the goods.


3.The seven days of receipt of the goods,if the buyer finds one of the deviation such as  whiteness、Fineness, covering,and gloss of the goods  less than 5%, we would be responsible for the return of the goods.


4.Within 15 days of receiving the goods, if the quality deviation of the goods is found to be large, we would let our professional technician to deal with it.


5.Within 30 days of receiving the goods, if the customer  finds that the quality deviation of the goods is too big, we  would provide professional technical advisory services and guide the application of the professional field.


6.The packing of the goods shall not be recalled, and the customer  handle it on its own.


7.If the net weight is found to be less than 0.3%, we will make up the allowance by the contract.


8.If there is an irresistible factor, both of us would negotiate and resolve such phenomena as breaking bags, missing bags, dampness and clumping in the transportation process.


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